- Chatbots News

26 Sep 2022

chatbot technology in healthcare

In addition to saving money, medical bots can offer faster access to healthcare services. According to a survey, 78% of people prefer using bots for medical services. A healthcare chatbot can link patients and trials according to their health data and demographics, boosting clinical trial participation and accelerating research. In this article, we’ll cover the three main types of healthcare chatbots, how they are used, their advantages and disadvantages, and which one is right for your organization. The symptom intent is responsible for collecting any known diseases that the patient is suffering from. This is a must step of the health interview and provides valuable insights into the patient’s health status and the interpretation of the current symptoms.


In case of an emergency, a chatbot can send an alert to a doctor via an integrated physician app or EHR. When aimed at disease management, AI chatbots can help monitor and assess symptoms and vitals (e.g., if connected to a wearable medical device or a smartwatch). A chatbot checks patients’ symptoms to identify if medical help is required.

Bottom Line

Nonetheless, this could be an effective decision-making tool for cancer therapy to standardize treatments. Although not specifically an oncology app, another chatbot example for clinicians’ use is the chatbot Safedrugbot (Safe In Breastfeeding) [69]. This is a chat messaging service for health professionals offering assistance with appropriate drug use information during breastfeeding. Promising progress metadialog.com has also been made in using AI for radiotherapy to reduce the workload of radiation staff or identify at-risk patients by collecting outcomes before and after treatment [70]. An ideal chatbot for health care professionals’ use would be able to accurately detect diseases and provide the proper course of recommendations, which are functions currently limited by time and budgetary constraints.

  • A good interface must be easy to use for people from all walks of life – tech-savvy millennials and elders with limited technical aptitude.
  • ScienceSoft uses Cordova to create cross-platform apps and avoid high project costs that may come with native mobile development.
  • So, utilizing chatbots is an incredible way to boost customer engagement on the website.
  • Not all end users are comfortable disclosing confidential information to bots.
  • ScienceSoft’s team has implemented Oracle for software products used by GSK and AstraZeneca.
  • It will considerably boost proficiency, besides enhancing accuracy in detecting the symptoms, preventive care and feedback procedures.

For the disease prediction process, both rule-based (refer to Appendix B), as well as ML prediction models, have been used. However, in order to make the process better and understand all the aspects that contribute to an app’s experience, it is necessary to know how to build a chatbot healthcare app. An AI healthcare chatbot for insurance assistance and claim filing purposes can be beneficial for everyone. Around the country, million claim their healthcare insurance, and that is where an AI healthcare chatbot can make the entire process convenient. Let’s say if a human representative gets 150 queries a day, he won’t be able to remember them all.

Not sure how to proceed? We can create your chatbot for free.

Liji practiced as a full-time consultant in obstetrics/gynecology in a private hospital for a few years following her graduation. She has counseled hundreds of patients facing issues from pregnancy-related problems and infertility, and has been in charge of over 2,000 deliveries, striving always to achieve a normal delivery rather than operative. Moreover, training is essential for AI to succeed, which entails the collection of new information as new scenarios arise. However, this may involve the passing on of private data, medical or financial, to the chatbot, which stores it somewhere in the digital world.

Are chatbots AI or automation?

AI chatbots are automated agents powered by AI technology designed to have natural, human-like conversations with people. AI chatbots can be used for various tasks, including customer service, sales and marketing, and employee training.

To make those AI-driven systems better, lots of folks — including Ayers’ team — are now working on smaller language models finely tuned with medical information. ChatGPT’s attraction, such as it is, is that it’s a generalist drawing input from everything on the internet. Give those medical chatbots access to people’s individual medical records, and they could offer more precisely directed advice. “When this tech gets access to electronic health records, that’s the real game changer,” Ayers says. Specialized AI systems — not dumb chatbots — are already pretty good at diagnostics. They’re highly trained to detect one thing, like a tumor or sepsis, using specific test results as input.

Collects Data and Engages Easily

For example, if you’re stumped about a diagnosis, feeding patient data into one of these programs “can provide a second opinion, no question,” Topol said. “I’m sure clinicians are doing it.” However, that runs into the current limitations of the technology. Eric Arzubi, a psychiatrist in Billings, Montana, used to manage fellow psychiatrists for a hospital system. Time and again, he’d get a list of providers who hadn’t yet finished their notes — their summaries of a patient’s condition and a plan for treatment.

chatbot technology in healthcare

At present, with the AI market rapid development, the importance of chatbots in healthcare becomes more and more obvious. According to recent AI industry research, healthcare and media exhibits are expected to obtain the highest growth prospects by 2026. There is no doubt that chatbots can transform the healthcare industry in many ways. They can significantly enhance symptom detection, preventive care, post-recovery care, and feedback procedures. Healthcare chatbots help to simplify the time-consuming administration task and even assist patients in taking their medications on time. That, in turn, increases the patient’s expectancy and even improves their health.

Incorrect diagnosis

However, it is questionable whether ChatGPT can consistently provide reliable health information for patients or healthcare providers interacting with it. A reliable medical chatbot could constitute a seamless interface to information for both patients and healthcare providers. As a patient-oriented tool, it would allow users to obtain disease-related information or book medical appointments (Bates, 2019; Khadija et al., 2021). Healthcare chatbots are capable of managing a myriad of healthcare inquiries, including medication assistance and appointments. So, healthcare providers can be assured of a timely resolution to their patients’ queries. Moreover, people can access options like reminders, scheduling, and informational content.

What technology is used in chatbot?

A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.

Patients may lose trust in healthcare experts as they come to trust chatbots more. Second, putting too much faith in chatbots could put the user at risk for data hacking. Even if the use of AI chatbot services is less popular, patients frequently suffer because of shortcomings in the healthcare system. A large number of people interact with chatbots on their cell phones every day without even realizing it.

How to build a healthcare chatbot?

There is no doubting the extent to which the use of AI, including chatbots, will continue to grow in public health. The ethical dilemmas this growth presents are considerable, and we would do well to be wary of the enchantment of new technologies [59]. For example, the recently published WHO Guidance on the Ethics and Governance of AI in Health [10] is a big step toward achieving these goals and developing a human rights framework around the use of AI. However, as Privacy International commented in a review of the WHO guidelines, the guidelines do not go far enough in challenging the assumption that the use of AI will inherently lead to better outcomes [60]. In this respect, the synthesis between population-based prevention and clinical care at an individual level [15] becomes particularly relevant.

chatbot technology in healthcare

We also know that when patients need help, they don’t want to wait on hold. By leveraging Watson Assistant AI healthcare chatbots, you intelligently focus the attention of skilled medical professionals while empowering patients to quickly help themselves with simple inquiries. Happier patients, improved patient outcomes, and less stressful healthcare experiences, fueled by the global leader in conversational AI. AI chatbots often complement patient-centered medical software (e.g., telemedicine apps, patient portals) or solutions for physicians and nurses (e.g., EHR, hospital apps).

What are the different types of health chatbots?

Primarily 3 basic types of chatbots are developed in healthcare – Prescriptive, Conversational, and Informative. These three vary in the type of solutions they offer, the depth of communication, and their conversational style.



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